A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (
register@lenovo-promotions.com).
The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.